Available for selected consulting work

Subas Kandel

I make business
technology reliable.

Cloud workspaces, business email, servers, CRM, and support operations designed to keep growing teams moving.

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230+clients supported

500+projects delivered

1,400+support hours

5+ yearstechnology operations

Selected work

Systems built around the outcome.

Representative engagements from my work in cloud, email, infrastructure, and operations. Details are limited where client systems are confidential.

Case 01

Cloud workspace operations

A clearer way to run business email and collaboration.

Built a repeatable setup and support model that helps teams move from fragmented accounts to a managed business workspace.

Problem
Scattered accounts, inconsistent DNS, and unclear ownership.
My role
Discovery, migration planning, configuration, onboarding, and support.
Stack
Microsoft 365 · Google Workspace · Zoho · DNS
Outcome
A documented, secure workspace with a clear operating routine.
Workspace / Users

Team accountsActive and assigned

24

Shared accessGroups and permissions

08

Security reviewAuthentication enabled

Ready
Account structure
Domain / DNS
MX

Mail routing

SPF

Sender policy

DKIM

Domain signing

DMARC

Policy & reporting

Authentication checks
Onboarding / Flow

DiscoverPeople & data

ConfigureWorkspace & DNS

EnableTraining & support

Delivery process

Case 02

Server and hosting operations

Infrastructure that is easier to monitor, maintain, and recover.

Established practical routines around hosting, backups, patching, and incident response so everyday operations are less dependent on guesswork.

Problem
Reactive maintenance, limited visibility, and inconsistent recovery checks.
My role
Environment review, operations planning, administration, and support leadership.
Stack
Linux · VPS · Cloud hosting · Backups · Monitoring
Outcome
A more visible operating rhythm for uptime, maintenance, and recovery.
Systems / Health
99.9%Service availability target

Online

Monitored

Backed up

Health overview
Monitoring / 24h
00:0012:00Now
Resource trend
Recovery / Checklist
  • Daily backup complete
  • Off-site copy verified
  • Restore point tested
  • Runbook updated
Recovery readiness

Case 03

CRM and support workflow

Customer operations with fewer dropped handoffs.

Mapped the path from enquiry to support, clarified ownership, and shaped CRM workflows around the way the team actually works.

Problem
Customer context spread across channels and inconsistent follow-up.
My role
Process mapping, CRM planning, data structure, automation guidance, and enablement.
Stack
Zoho CRM · Forms · Email · Support workflows
Outcome
A clearer customer journey with visible ownership and next actions.
CRM / Pipeline

New12

Qualified08

Proposal05

Won03

Pipeline view
Support / Ticket

#NN-1842 In progress

Email delivery review

OwnerOperations team

PriorityNormal

Next stepVerify DNS

Clear ownership
Automation / Rules
WhenNew enquiry arrives
ThenAssign owner + follow-up
ResultVisible next action
Workflow logic

From the field

Notes for teams running real systems.

Practical writing on cloud workspaces, email security, infrastructure, CRM, and the routines that keep technology dependable.

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Capabilities

Technical depth, operational context.

I work across implementation and ongoing operations, with clear documentation and practical handover built into the engagement.

01

Cloud workspace

Microsoft 365, Google Workspace, Zoho, tenant setup, migrations, user onboarding, and administration.

02

Email systems

DNS, SPF, DKIM, DMARC, deliverability reviews, migrations, anti-spam configuration, and troubleshooting.

03

Infrastructure

Shared hosting, VPS, dedicated and cloud servers, monitoring, backups, patching, and performance routines.

04

CRM & process

Zoho, workflow mapping, data cleanup, forms, automation planning, customer operations, and team enablement.

About

I work between the technical details and the people relying on them.

I'm Subas Kandel, COO at Nest Nepal. My role combines hands-on systems work with the operating discipline required to keep services stable as teams and customer needs grow.

I care about clear ownership, useful documentation, and systems that remain understandable after implementation.

Experience

Chief Operating Officer

Nest Nepal Business Solutions

IT Consultant

riibaa interiors

IT Consultant

Engineering Helpline

BSc Computer Science

Coventry University

Start a conversation

Let's make your systems easier to run.

Tell me what is slowing your team down. I’ll help you identify the next practical step.

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